Privacy Policy

Alabama Back Office Solutions, LLC (“Alabama Back Office Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect information when you visit our website, contact us, or use our bookkeeping, payroll and human resources services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide to us

• Contact information such as your name, email address, phone number and mailing address.
• Business information such as your company name, industry, number of employees and the services you are interested in.
• Communications you send us by phone, email, text message, appointment requests or contact forms.
• Client service information you provide when you become a client, such as financial records, bank and credit card statements, invoices, payroll information and employee records (see Section 5).

Information collected automatically

• Log and device data such as IP address, browser type, operating system, referring pages, pages visited and the date and time of your visit.
• Cookies and similar technologies as described in Section 8.

Information from other sources

We may receive information from referral partners, your accountant or other professionals you work with, or publicly available business sources.

2. How We Use Your Information

• Respond to your inquiries and schedule appointments.
• Provide bookkeeping, payroll, human resources and document processing services.
• Prepare financial statements, reports and records for you and, at your direction, for your accountant.
• Send appointment reminders, service updates and other communications related to your account.
• Send occasional informational or marketing messages, which you may opt out of at any time.
• Operate, maintain and improve our website and services.
• Comply with legal, tax and regulatory obligations and protect our rights.

3. Text Messaging (SMS)

If you provide your mobile number and agree to receive text messages, we may send you messages about appointments, service updates and responses to your inquiries. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. Reply HELP for help, or contact us using the information in Section 13. Consent to receive text messages is not a condition of purchasing any service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages on our behalf.

4. How We Share Your Information

We do not sell your personal information. We share information only as described below:

• Service providers that help us operate our business, such as accounting and payroll software providers, payment processors, scheduling, email and communication tools, and secure file storage. They may use your information only to perform services for us.
• Professionals you authorize, such as your CPA, tax preparer, attorney, bank or benefits provider, when you ask us to.
• Government agencies as required to process payroll tax filings or other filings you engage us to handle.
• Legal requirements, when required by law, subpoena or court order, or to protect the rights, property or safety of our clients, our business or others.
• Business transfers, in connection with a merger, sale or transfer of our business, subject to this policy.

5. Client Financial & Employee Data

The financial, payroll and employee information you entrust to us is treated as confidential. We use it only to perform the services you engage us for, and we limit access to team members who need it to do that work. Sensitive information such as Social Security numbers, bank account numbers and tax identification numbers is handled with additional care and is shared only as needed to process payroll, tax and benefits filings on your behalf.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including to provide our services and meet legal, tax and recordkeeping requirements. Client financial and payroll records may be kept for the periods required by federal and state law. When information is no longer needed, we delete it or securely dispose of it.

7. Your Rights & Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information, subject to our legal and recordkeeping obligations.
• Opt out of marketing emails by clicking “unsubscribe” or contacting us, and opt out of text messages by replying STOP.

To make a request, contact us using the information in Section 13. We may need to verify your identity before responding.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to keep the site working, understand how visitors use it, and improve our content. These may include:

• Essential cookies needed for the site to function.
• Analytics cookies that help us understand site traffic and usage.
• Functional cookies that remember your preferences.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website works.

9. Data Security

We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted transmission, secure file sharing and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links & Services

Our website may link to third-party websites or services, such as online scheduling or accounting platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

11. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

We aim to respond to privacy requests within 30 days.